REPRODUX LIMITED PRIVACY POLICY
Our commitment
At Reprodux, we are committed to maintaining the privacy, security
and accuracy of the personal information we collect, use and disclose in
accordance with Canada's Personal Information Protection and Electronic
Documents Act ("PIPEDA"). As we value our customers dearly, we will
NOT disclose, sell or exchange any personal information to or with any person,
company or organization. We at Reprodux Ltd. respect and value our customers
privacy and if asked will sign a confidentiality agreement given to us by you.
Defining personal information
In PIPEDA, “personal information” is defined
(with great brevity) as “information about an identifiable individual”, but the
definition excludes, in the case of an employee of an organization, “the name,
title, business address or telephone number of the employee”.
When is information collected?
·
Placing an Order
·
Opening an
Account
·
Giving Customer
Feedback
·
Using ReproNet.ca
or myplanroom.ca
·
Applying for a Job
What information do
we collect?
Information including
(but not limited to): name, company name, address, phone-number, and email. For
billing, credit card information including type, expiry date, and number can be
requested. When an account exists, an account number is required. When
delivery is required, a name, phone number and shipping address are collected.
How information is used
Personal information obtained by Reprodux, is used solely
for the purpose of conducting day-to-day business (e.g. contacting, invoicing,
shipping etc). In the case of Customer Feedback, any information obtained
through the use of surveys and questionnaires is used to gain a better
understanding of our customer’s needs and opinions in an effort to improve our
products and services.
Reprodux’s Policy regarding
the collection, use and disclosure, if any, of personal information can be
broken down into the 10 principles covered in Canada's Personal Information
Protection and Electronic Documents Act ("PIPEDA"):
1. Accountability
- We have appointed a Privacy Officer who is responsible
for our compliance with this Policy and all applicable privacy laws.
- All personal information held by Reprodux is protected.
- All Reprodux employees are responsible for and aware of
our Privacy Policy and our procedures.
2. Identifying Purposes
- Reprodux will identify the
purposes for which personal information is collected at or before the time
the information is collected, unless the purpose is self-evident due to
the nature of the transaction in question (e.g. name and address of a
customer placing an order to ensure proper delivery).
3. Consent
- Reprodux will only collect, use or disclose your
personal information with your knowledge and consent, except where
required or permitted by law.
- Consent will be obtained before or at the time of collection,
as well as when a new use for the particular information is identified.
- You may withdraw your consent at any time, on
reasonable notice, subject to legal or contractual restrictions.
4. Limiting Collection
- We do not collect information indiscriminately. The
collection of personal information by Reprodux is limited to what is
necessary for the purposes that it identifies.
5. Limiting Use, Disclosure, and Retention
- Reprodux will use or disclose information only for the
purposes for which it was collected, except with your consent or as
required or permitted by law.
- Personal information will be retained only as long as
necessary to satisfy its purposes or as required by law.
- Guidelines have been put in place for destroying
personal information that is no longer required for an identified purpose
or legal requirement.
6. Accuracy
- We will keep your personal information as complete and
accurate as necessary for the purposes for which it has been identified.
7. Safeguards
- Reprodux protects personal
information using several safeguards including: technological (e.g.,
computer and network security such as passwords, encryption, as well as
Anti-Virus software on all of its computers), physical (e.g. locked
filing cabinets, appropriate disposal of personal information, caged
computer systems), and organizational (e.g., employee numbers and
passwords).
- All digital
drawings sent to us either via email or our FTP site are deleted upon
completion (within 48 hours) and our FTP sites are secure and cannot be
accessed without the required password. Customers are not allowed to
enter the production areas under any circumstances.
8. Openness
- Information about our policies and practices relating
to the management of personal information is available to all customers,
clients, and employees of Reprodux.
9. Individual Access
- Upon request, Reprodux will inform individuals what
personal information has been collected. Access to this information can be
obtained through our Privacy Officer.
- If information is found to be not accurate, the
appropriate measures will be taken to correct the information.
10. Contacting Us/ Challenging Compliance
If you have any questions or comments regarding
this privacy statement, or would like to challenge our compliance with this
Policy, please feel free to contact us as follows:
Kim Long, Privacy Officer
Reprodux Limited
130 Willowdale Avenue
North York, Ontario
M2N 4Y2
email: privacy@reprodux.com
All questions and comments received will be
responded appropriately. All complaints will be investigated, and if found to
be justified, Reprodux will take appropriate measures, including, if necessary,
amending our policies and practices.
This
Policy is subject to PIPEDA and/or any other applicable privacy laws and
Reprodux’s right to change it.
PDF Version: Privacy Policy
This Privacy Statement was last amended January
15, 2008